Last Updated: January 1, 2026
At Convex Solar Solutions, we strive to ensure customer satisfaction with our solar products and services. This Refund Policy outlines the terms and conditions for refunds related to our solar energy solutions.
1. General Policy
Refunds are applicable only as per the terms specified in the signed project agreement between Convex Solar Solutions and the customer. Each solar project is customized based on site assessment, energy requirements and customer specifications. Therefore, standard refund policies may not apply to all situations.
2. Payment Milestones
Solar projects typically follow a milestone-based payment structure:
- Booking Advance: Paid at the time of project confirmation to reserve materials and schedule installation
- Material Delivery Payment: Paid upon delivery of solar panels, inverters and other components to the site
- Installation Payment: Paid upon completion of physical installation work
- Final Payment: Paid upon successful commissioning, testing and handover of the system
Refund eligibility at each milestone is governed by the project agreement signed at the time of booking.
3. Cancellation Before Installation
If a customer wishes to cancel the project before material procurement:
- A cancellation request must be submitted in writing to md.convexsolar@gmail.com
- Booking advance may be partially refunded after deducting site visit, design and administrative costs
- Refund processing may take 15-30 business days
4. Cancellation After Material Procurement
Once solar materials have been ordered or delivered:
- Refunds are subject to restocking fees and costs of materials already procured
- Custom-ordered or project-specific components may not be eligible for refund
- Any government subsidy applications initiated may need to be cancelled separately
5. Cancellation After Installation
Once installation has commenced or been completed, refunds are generally not applicable. Any disputes regarding installation quality will be addressed through our warranty and service resolution process.
6. Defective Products
If any product is found to be defective or damaged upon delivery, we will replace it at no additional cost as per manufacturer warranty terms. Monetary refunds for individual defective components will be processed only if replacement is not feasible.
7. Government Subsidy
Government subsidy amounts are processed directly by government authorities. Convex Solar Solutions is not responsible for refunding subsidy amounts. Any subsidy-related refunds must be addressed with the respective government department.
8. Refund Process
Approved refunds will be processed to the original payment method within 15-30 business days. Bank transfer refunds require valid bank account details from the customer.
9. Contact for Refund Requests
For refund inquiries or cancellation requests, contact:
Convex Solar Solutions
Phone: 9850 400 900
Email: md.convexsolar@gmail.com
Address: Shop No.3, Padmanabh Heights, Savedi, Ahilyanagar, Maharashtra